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Five Year Guarantee Package

Made to last.Backed for five years.

Qualifying internal blinds and shutters are covered by a Five Year Guarantee Package: a Two Year Warranty followed by a Three Year Extended Care Plan. Below you can see when each stage applies, what qualifying faults are covered and how to contact us if something needs attention.

Read our Terms & Conditions
2 Year Warranty 3 Year Extended Care Plan Internal blinds & shutters
5 Year Guarantee Two years of warranty cover, followed by three years of extended care. Village Blinds and Shutters
2 Two Year WarrantyBegins when eligible products are installed
3 Three Year Extended CareContinues from the end of year two
✓ Qualifying product faultsMaterials, components and workmanship, subject to terms
NI Local supportSpeak to our Ballymena team if something needs attention
How your cover changes over five years

Two years of warranty, then three years of extended care.

The two periods run consecutively. The Two Year Warranty starts when eligible products are installed. When that period ends, the Three Year Extended Care Plan begins.

Years 0–2 Warranty

Two Year Warranty

The warranty begins when your eligible products are installed. If a covered fault arises from faulty materials, faulty components or faulty workmanship during this period, we will assess the issue and repair or replace the affected product as appropriate under the guarantee terms.

✓Starts from installation of eligible products ✓Covers qualifying faults in materials, components or workmanship ✓Repair or replacement as appropriate for a covered fault
Years 3–5 Extended Care

Three Year Extended Care Plan

The Extended Care Plan begins when the initial Two Year Warranty ends and provides a further three years of support for qualifying faults. Covered repairs or replacements remain subject to the plan terms and a nominal call-out fee may apply during this extended period.

✓Begins at the end of the initial two-year period ✓Provides a further three years of qualifying fault cover ✓Nominal call-out fee may apply during the Extended Care Plan
Years 0–2 · Two Year WarrantyFrom installation
Years 3–5 · Three Year Extended Care PlanContinues the package
What is covered

Product faults are different from accidental damage.

The package is designed for qualifying product faults arising from materials, components or workmanship. Accidental damage, misuse and unauthorised alterations are not normally covered. Full terms apply.

Eligibility: the Five Year Guarantee Package applies to qualifying internal blinds and shutters on orders placed from 24 August 2023. Earlier qualifying orders remain subject to the warranty terms that applied when they were purchased. Outdoor-living products are subject to their own applicable warranty terms.
Covered, subject to terms

Product faults

✓Faulty materials ✓Faulty components ✓Faulty workmanship ✓Qualifying defects arising during the applicable guarantee period
Normally not covered

Damage rather than a fault

×Accidental damage ×Misuse or improper use ×Unauthorised alterations or modifications ×Damage arising from circumstances outside the guarantee terms
Local aftercare

If something needs attention, you can come back to the team that supplied it.

Our Ballymena team can review the original order, check the installation date and arrange the next step if a qualifying issue is reported. That means you do not need to find a separate repair company before asking us for help.

Your original orderWe can check the product, specification and installation details.
Made to measureQualifying blinds and shutters were made to the specification agreed for your windows.
Local supportCall, email or send the guarantee form when you need us to review an issue.
Think you may have a fault?

Send us the details and we’ll check the original order.

If you have a question about cover or think a blind or shutter has developed a fault, give us the customer or order details, which product is affected and a clear description of what has happened.

Call 0800 059 0747
Guarantee enquiry / potential issue Report a potential fault online.

Open the form when you are ready. Have the customer or order details, the affected product and a short description of the issue if possible.

After you contact us

We check the order first, then decide what needs to happen.

We identify the original order and installation date, review the problem you have reported and arrange an inspection where one is needed.

01

Send the details

Use the form, email or phone to tell us which product is affected and what has happened.

02

We review the order

Our team checks the original order, installation date and the nature of the reported problem.

03

Inspection if needed

If we need to see the product before deciding the next step, we will arrange access with you.

04

Repair or replacement where covered

If the issue is covered, we arrange the appropriate repair or replacement in line with the guarantee terms.

Your statutory rights are not affected. The Five Year Guarantee Package provides additional contractual protection. It does not replace or reduce your statutory consumer rights in relation to goods or services.
Five Year Guarantee questions

Check the details before you contact us.

What is the Five Year Guarantee Package?
It is made up of a Two Year Warranty followed by a Three Year Extended Care Plan for qualifying internal blinds and shutters. Together, the two consecutive periods provide up to five years of cover subject to the applicable terms.
When does the Five Year Guarantee start?
For qualifying products, the initial Two Year Warranty begins from installation. The Three Year Extended Care Plan begins when that initial two-year period ends.
What types of faults are covered?
The package is designed to cover qualifying faults arising from faulty materials, faulty components or faulty workmanship. The terms of the package apply to each claim.
Does the Extended Care Plan have a call-out fee?
A nominal call-out fee may apply during the Three Year Extended Care Plan period. Our team can confirm the applicable position when your enquiry is reviewed.
What is not normally covered?
Damage caused by accidental damage, misuse, improper use or unauthorised alterations is not the same as a product fault and is not normally covered by the guarantee package. Full terms apply.
Which orders qualify for the Five Year Guarantee Package?
The package applies to qualifying internal blinds and shutters on orders placed from 24 August 2023. Earlier orders are subject to the warranty terms that applied when those products were purchased.
Does the guarantee affect my legal consumer rights?
No. The guarantee is additional protection and does not affect your statutory consumer rights.
How do I report a potential issue?
Open the guarantee form on this page, email support@villageblinds.com or call 0800 059 0747. Please provide enough information for us to identify the original order and understand the issue.
Planning new blinds or shutters?

Compare the options in your own home.

We’ll bring suitable samples, help you narrow the choice, professionally measure the windows and provide a quotation for the specification you choose.

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