We are VB Blind Systems Ltd, trading as Village Blinds and Shutters. Our address is 10 Pennybridge Industrial Estate, Ballymena, Co Antrim, BT42 3HB. Our VAT number is GB574621726, and our company registration number in Northern Ireland is NI054587. You can contact us by email at info@villageblinds.com or call us on 028 2564 4444.
Our terms and conditions are governed by the Consumer Rights Act 2015, Child Safety Requirements BS EN 13120:2009+A1:2014, and the Alternative Dispute Resolution for Consumer Disputes Regulations 2015.
1a) The price of our goods and services is outlined in your order form, inclusive of VAT (where applicable). Payment details are also provided in the order form.
1b) A 50% deposit is required when placing your order, with the remaining balance due upon confirmation of your fitting date.
1c) If you fail to attend a pre-booked fitting appointment, a £30 charge will be applied before a new fitting date can be scheduled.
2a) Telephone Orders: A contract is formed once your deposit has been paid and you receive an order confirmation email (if you have provided us with your email address).
2b) In-Person Orders: A contract is formed when you pay the 50% deposit and agree to the order with the sales representative. A copy will be emailed to you for your records (if you have provided an email address). Please review these details carefully.
3a) All products will be of good quality, suitable for their intended use, and as described.
3b) Please note that the colours in brochures or online images may vary slightly due to display differences. Packaging may also differ from the images shown.
4a) We will deliver all agreed services with due care and skill.
5a) We provide a Five-Year Guarantee Package on all internal blinds and shutters we install, which includes a Two-Year Warranty and a Three-Year Extended Care Plan. This covers faults in materials, components, or workmanship. For more details, visit: Five-Year Guarantee.
5b) To avail of this guarantee, you must allow us access to your property for necessary repairs. Failure to do so may void the guarantee.
Every pergola we supply and install is backed by a comprehensive 12-month warranty, offering you peace of mind and confidence in your investment.
5.1a) Warranty Coverage
Structural Frame
Covered for 12 months against defects in materials or workmanship under normal residential use.
5.1b) What’s Not Covered
5.1c) Making a Warranty Claim
To raise a warranty issue, please get in touch with our team and provide:
6a) For applicable products, we will install the required child safety devices to meet safety standards.
6b) Refusal to allow the installation of these devices will result in us not installing the product. In such cases, the full price remains payable.
7a) If you provide your own measurements, please ensure they are accurate. Custom-made products cannot be returned if incorrect measurements were supplied.
8a) Installation costs are based on assumptions, such as a single visit, easy parking access, and clear installation areas. Surfaces must be suitable for fitting and free from asbestos.
8b) Additional fees may apply if these conditions are not met.
8c) We are not responsible for unexpected property damage, pre-existing issues, or invalid warranties unless caused by our negligence.
9a) Failure to provide access for installation without a valid reason may result in additional charges.
9b) If we are unable to contact you to arrange access, we may terminate the contract, and you will remain liable for payment.
10a) Should unexpected issues arise during installation, additional charges may apply. You will be notified in writing.
11a) Delivery and installation costs are included in the price. Goods can also be collected during our opening hours once they are ready.
11b) If no one is available to receive the goods at delivery, a note will be left to rearrange delivery. Failure to respond may result in storage and additional delivery fees.
11c) If we cannot contact you to rearrange delivery or collection, we may terminate the contract, and payment will still be required.
12a) If delivery or installation is delayed due to circumstances beyond our control, we will inform you and take steps to minimise the delay. We are not liable for delays caused by such events, provided goods are delivered within a reasonable timeframe.
13a) You can cancel the contract if there is a significant delay or we breach our obligations. Refunds will be issued for cancelled goods, delivery, and installation.
13b) Any delivered goods must be returned at our expense, or we will arrange collection at no cost to you.
13c) To cancel an order, contact us promptly during office hours (Mon–Thu: 8:30 am–5:30 pm; Fri: 8:30 am–4:00 pm) via email at info@villageblinds.com or call 028 2564 4444. As products are made to measure, items already partially or fully manufactured cannot be refunded. Any costs incurred before cancellation will be chargeable.
14a) We reserve the right to terminate the contract if payment is not made within seven days of a reminder or if delivery/installation is not arranged within a reasonable time. In such cases, you will remain liable for payment.
14b) In the event of an obvious pricing error, we may cancel the contract and refund any payments made.
15a) We accept responsibility for foreseeable loss or damage caused by our failure to meet these terms or due to negligence. We are not liable for unforeseeable loss or damage unless caused by negligence.
16a) This contract is between you and us. No other party has rights to enforce its terms.
17a) Inspect goods and installation work promptly and notify us of any issues. Contact us by phone, email, or post, and we will address your concerns promptly. Unresolved complaints can be referred to the British Blind and Shutter Association Mediation Service.
These terms and conditions (“Terms”, “Terms and Conditions”) govern your use of our website, www.villageblinds.com (the “Site”). By accessing or using the Site, you agree to comply with and be bound by these Terms. If you do not agree with any part of the Terms, you should not use the Site.
By using this Site, you agree to comply with and be bound by these Terms and all applicable laws and regulations. If you do not agree with these Terms, please refrain from using the Site.
We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page, and the revised terms will take effect immediately upon posting. You are responsible for regularly reviewing these Terms, and continued use of the Site after any changes constitutes your acceptance of the updated Terms.
You may only use the Site for lawful purposes and in accordance with these Terms. You agree not to use the Site:
To access certain features of the Site, you may be required to register for an account. You must provide accurate and complete information during registration, and it is your responsibility to keep this information up to date. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
Your use of the Site is also governed by our [Privacy Policy], which can be found at [insert link]. Please review the Privacy Policy to understand how we collect, use, and protect your information.
The content, layout, design, data, and all other elements of the Site are protected by copyright, trademark, and other intellectual property rights. All rights to the Site and its content are owned by Village Blinds and Shutters, unless otherwise stated. You may not use, copy, distribute, or create derivative works from any part of the Site without our express written consent.
Our Site may contain links to third-party websites or services that are not owned or controlled by Village Blinds and Shutters. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that Village Blinds and Shutters is not responsible or liable for any damage or loss caused by or in connection with the use of any third-party websites.
To the fullest extent permitted by applicable law, Village Blinds and Shutters shall not be liable for any direct, indirect, incidental, special, or consequential damages, or any loss of profits, revenue, data, or use, arising from your use or inability to use the Site or any third-party content, even if we have been advised of the possibility of such damages.
You agree to indemnify, defend, and hold harmless Village Blinds and Shutters, its affiliates, directors, officers, employees, and agents from any and all claims, liabilities, losses, damages, and expenses (including legal fees) arising out of your use of the Site or your violation of these Terms.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Village Blinds and Shutters
10 Pennybridge Industrial Estate, Ballymena BT42 3HB
Phone: 028 2564 4444
Email: info@villageblinds.com
Village Blinds and Shutters is committed to protecting and respecting any personal information you share with us. We take the privacy of the data you share with us very seriously.
This statement describes what types of information we collect from you, how it is used by us, how we share it with others, how you can manage the information we hold and how you can contact us.
We will always give you the option not to receive marketing communications from us.
We will never send you unsolicited ‘junk’ email or communications or share your data with anyone else who might.
We do not sell your information to third parties, but we do work closely with selected partners who help us to provide you with the information, products, and services that you request from us.
The contents of this statement may change from time to time so you may wish to check online at www.villageblinds.com/privacy periodically to ensure you are still happy to share your information with us.
Where possible, we will also contact you directly to notify you of any significant changes.
We collect information about you when you engage with our website. We only collect information which is necessary, relevant and adequate for the purpose you are providing it for.
We may collect, store and use the following kinds of personal information:
Village Blinds and Shutters will only process information that is necessary for the purpose for which it has been collected. You will always have the option not to receive marketing communications from us (and you can withdraw your consent or object at any time). We will never send you unsolicited ‘junk’ email or communications or share your personal information with anyone else who might.
Where you have provided your consent, we may use and process your information to contact you from time to time about special offers, promotions, events, products, services or information which we think may be of interest to you.
You can withdraw your consent at any time by contacting us on the details here or, in relation to any marketing message you receive, by using the unsubscribe option included in those messages.
Personal data we receive will be used for the purposes it was provided, including:
We may from time to time disclose your information to the following categories of companies or organisations to which we pass the responsibility to handle services on our behalf: direct marketing communications agencies and consultants, market research and market analytics service providers, our legal and other professional advisors.
We take steps to ensure that any third-party partners who handle your information comply with data protection legislation and protect your information just as we do.
We only disclose personal information that is necessary for them to provide the service that they are undertaking on our behalf. We will aim to anonymize your information or use aggregated none specific data sets where ever this is possible.
Village Blinds and Shutters will not hold your personal information in an identifiable format for any longer than is necessary. We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. All personal data you provide will be stored on our secure password and firewall protected servers. Copies of paperwork containing any personal information are held in a secure building with restricted access.
You have the right as an individual to access your personal information we hold about you and make corrections if necessary. You also have the right to withdraw any consent you have previously given us and ask us to erase information we hold about you.
You may instruct us to provide you with any personal information we hold about you, via a Subject Access Request. Upon receipt of such a request we will, after confirming identity, provide all relevant data we may hold to you in the most practical format unless otherwise stipulated and reasonably possible. We may withhold personal information that you request to the extent permitted by law. If you instruct us to no longer process your personal data we will do so as quickly as possible. If you instruct us to destroy any/all of your personal data we may hold we will do so as quickly as possible. If you instruct us to cease all processing for marketing purposes we will do so as quickly as possible.
Cookies are small files stored in your browser and are used by most websites to help personalise your web experience. Some features on this site will not function if you do not allow cookies.
Here is a list of the cookies and how we use cookies on the website:
Compliance Cookie – this cookie is placed if the “OK” button is clicked in Cookie Policy alert box. Once you have given your consent to the use of cookies on our site this message is prevented from displaying. If you wish to remove cookies from your computer or device, please refer to your browser settings.
Analytics Cookies – these cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site, using a service provided by Google Analytics.
Third Party Cookies – we may use a number of social media tools to enhance visitor interaction on our site. If you already use these platforms their cookies may be set through our website. Data may then be collected by these companies that enables them to serve up adverts on other sites that they think are relevant to your interests. If you do not use such platforms then our site will not place these cookies on your device.
Functional Cookies – these cookies are used to enable core site functionality. They do not contain any personal information and are automatically deleted when you close your browser.
Any Data Protection issues can be directed to the Marketing Department on 028 2564 4444 or via info@villageblinds.com
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10 Pennybridge Industrial Estate, Ballymena, BT42 3HB
