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Five Year Guarantee Package

Made to last.Backed for five years.

Our eligible internal blinds and shutters are covered by a Five Year Guarantee Package: a Two Year Warranty followed by a Three Year Extended Care Plan. It is a straightforward commitment to the products we manufacture and professionally install.

Read our Terms & Conditions
2 Year Warranty 3 Year Extended Care Plan Internal blinds & shutters
5 Year Guarantee Two years of warranty cover, followed by three years of extended care. Village Blinds & Shutters
2 Two Year WarrantyBegins when eligible products are installed
3 Three Year Extended CareContinues from the end of year two
✓ Materials & workmanshipFor faults covered by the package
NI Local support teamHelp from our Ballymena team
How the five years work

Two stages. One clear package.

The Five Year Guarantee Package is made up of two consecutive periods. The first two years are covered by our warranty; the following three years continue under the Extended Care Plan.

Years 0–2 Warranty

Two Year Warranty

The warranty begins when your eligible products are installed. If a covered fault arises from faulty materials, faulty components or faulty workmanship during this period, we will assess the issue and repair or replace the affected product as appropriate under the guarantee terms.

✓Starts from installation of eligible products ✓Covers qualifying faults in materials, components or workmanship ✓Repair or replacement as appropriate for a covered fault
Years 3–5 Extended Care

Three Year Extended Care Plan

The Extended Care Plan begins when the initial Two Year Warranty ends and provides a further three years of support for qualifying faults. Covered repairs or replacements remain subject to the plan terms and a nominal call-out fee may apply during this extended period.

✓Begins at the end of the initial two-year period ✓Provides a further three years of qualifying fault cover ✓Nominal call-out fee may apply during the Extended Care Plan
Years 0–2 · Two Year WarrantyFrom installation
Years 3–5 · Three Year Extended Care PlanContinues the package
The not-so-small print

What the package is designed to cover.

The guarantee protects against qualifying product faults. It is not an accidental-damage or misuse policy, so it is important to separate a genuine product fault from damage caused after installation.

Eligibility: the Five Year Guarantee Package applies to qualifying internal blinds and shutters on orders placed from 24 August 2023. Earlier qualifying orders remain subject to the warranty terms that applied when they were purchased. Outdoor-living products are subject to their own applicable warranty terms.
Covered, subject to terms

Product faults

✓Faulty materials ✓Faulty components ✓Faulty workmanship ✓Qualifying defects arising during the applicable guarantee period
Normally not covered

Damage rather than a fault

×Accidental damage ×Misuse or improper use ×Unauthorised alterations or modifications ×Damage arising from circumstances outside the guarantee terms
Made in Northern Ireland

A guarantee backed by the people who make and fit the product.

Our team in Ballymena manufactures made-to-measure blinds and shutters and works alongside the people who measure, support and install them. If something covered by the guarantee needs attention, you are dealing with the same local business that supplied the original order.

PennybridgeOur Ballymena base and manufacturing facility.
Made to measureProducts manufactured to the agreed specification.
Local supportA team that can review the original order and arrange the next step.
Need help with your guarantee?

Tell us what has happened.

If you have a question about cover or think one of your blinds or shutters may have developed a fault, contact our team. Giving us the customer/order details and a clear description of the issue helps us review it quickly.

Call 0800 059 0747
Guarantee enquiry / potential issue Use the full support form when you need it.

The form is intentionally kept closed until requested so it does not add more than 1,300px of unnecessary page length for visitors who are simply reading about the guarantee.

What happens next

A straightforward support process.

A reported issue does not need to become complicated. We first identify the order and understand the problem, then decide what inspection or remedial work is appropriate under the applicable terms.

01

Tell us the issue

Use the form, email or phone to give us the relevant customer and product information.

02

We review the order

Our team checks the original order, installation date and the nature of the reported problem.

03

Inspection if required

Where necessary, we arrange access so the issue can be inspected and the cause established.

04

Appropriate resolution

If the issue is covered, we arrange the appropriate repair or replacement in line with the guarantee terms.

Your statutory rights are not affected. The Five Year Guarantee Package provides additional contractual protection. It does not replace or reduce your statutory consumer rights in relation to goods or services.
Five Year Guarantee FAQ

Useful things to know.

What is the Five Year Guarantee Package?
It is made up of a Two Year Warranty followed by a Three Year Extended Care Plan for qualifying internal blinds and shutters. Together, the two consecutive periods provide up to five years of cover subject to the applicable terms.
When does the Five Year Guarantee start?
For qualifying products, the initial Two Year Warranty begins from installation. The Three Year Extended Care Plan begins when that initial two-year period ends.
What types of faults are covered?
The package is designed to cover qualifying faults arising from faulty materials, faulty components or faulty workmanship. The terms of the package apply to each claim.
Does the Extended Care Plan have a call-out fee?
A nominal call-out fee may apply during the Three Year Extended Care Plan period. Our team can confirm the applicable position when your enquiry is reviewed.
What is not normally covered?
Damage caused by accidental damage, misuse, improper use or unauthorised alterations is not the same as a product fault and is not normally covered by the guarantee package. Full terms apply.
Which orders qualify for the Five Year Guarantee Package?
The package applies to qualifying internal blinds and shutters on orders placed from 24 August 2023. Earlier orders are subject to the warranty terms that applied when those products were purchased.
Does the guarantee affect my legal consumer rights?
No. The guarantee is additional protection and does not affect your statutory consumer rights.
How do I report a potential issue?
Open the guarantee form on this page, email support@villageblinds.com or call 0800 059 0747. Please provide enough information for us to identify the original order and understand the issue.
Planning new blinds or shutters?

Quality starts before the guarantee is needed.

Book a free home appointment and we’ll measure your windows, discuss suitable options and provide a quotation for made-to-measure products that are professionally fitted.

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