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Help and Support

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Quality Assured Five Year Guarantee

From made to measure blinds, to bespoke composite plantation shutters, each one is created to exacting standards, right here in Northern Ireland. By choosing Village Blinds and Shutters, you are investing in high quality products, which are made to last. Our Five Year Guarantee Package, comprises of a Two Year Warranty and a Three Year Extended Care Plan.

About our Five Year Guarantee Package

Two Year Warranty

Our experienced team carefully craft each made to measure blind and composite plantation shutter to ensure a great fit. We’re dedicated to providing every customer with peace of mind when the invest in our quality products. 

To back up our commitment to quality, we offer a Two year warranty, which takes effect once we fit your products. During that time, we promise to repair or replace any faulty products free of charge.

Three Year Extended Care Plan

We believe that true quality endures. With that in mind, when you buy made to measure blinds, plantation shutters or outdoor living products at Village Blinds & Shutters, in addition to our Two Year Warranty, we provide you with an additional Three Year Extended Care Plan. It’s our lasting commitment to you.

Our Three year Extended Care Plan begins two years from the moment that your products are installed. This extended care plan is part of our quality assurance to you, that your products have been created to last for years to come. During the Three Year Extended Care Plan period, we will repair or replace any faulty products, free of charge, (subject to a nominal call out fee).

Excellent Quality With Five Year Guarantee
Each blind and shutter is individually crafted by our skilled team, right here in

Northern Ireland

What’s Not Covered

Our Two Year Warranty and Three Year Extended Care Plan is designed to assure you of our commitment to delivering the very highest quality products for your home. As such this Two Year Warranty or Three Year Extended Care Plan does not cover cases where a damage is deemed as a result of improper use, For example,  alterations,  accidental damage, or misuse.

 
Need More Information?

If you would like any further information on our Two Year Warranty or 5 Year Guarantee, please feel free to get in touch with us via Email: support@villageblinds.com  phone (NI), 0800 059 0747, or (ROI) 1800 851 234

Or complete the contact form below and we’ll get back to you as soon as possible.

This Two Year Warranty and Three Year Extended Care Plan is applicable to orders placed after 24th |August 2023. Orders placed prior to this date will be covered by our 2 year Warranty.

Contact us about our Five Year Guarantee

If you would like to find out more about our Five Year Guarantee, or to report a potential issue, please complete the handy form below and we’ll be in touch to help in every way possible.

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Trusted By Customers​

With over 30 years of experience Village Blinds and Shutters have developed a reputation for delivering an exceptional standard of service.

Here’s what some of our customers have had to say,

Book your free home appointment

Your new blinds and shutters all start with a convenient home appointment with one of our friendly design consultants.

NB: When you click a time slot, you may see a quick security check to prevent spam bookings. It only takes a moment.

1-10 Blinds Appointment

Choose a convenient time slot

Morning – 8:30am-11am
Midday – 11am-3pm
Afternoon – 3pm-5:30pm

(Approx 30 minute appointment)

10+ Blinds Appointment

Choose a convenient time slot

Morning – 8:30am-11am
Midday – 11am-3pm
Afternoon – 3pm-5:30pm

(Approx 60 minute appointment)

Shutter Appointment

Choose a convenient time slot

Morning – 8:30am-11am
Midday – 11am-3pm
Afternoon – 3pm-5:30pm

(Approx 60 minute appointment)

Not sure what to book? Call us first.

Speak to our friendly booking team

Not sure which appointment type to choose? Give us a call and our local team will talk you through the options, help you choose the right appointment and find a time that suits you.

  • Free home appointment advice

  • Appointments available across Northern Ireland

  • Help choosing the right appointment type

  • Measured, quoted and fitted by our experienced team

☎️ Call us Monday to Thursday, 8:30 AM – 5:30 PM, or Friday, 8:30 AM – 4:00 PM

Village Blinds and Shutters Home Appointments FAQ

Not sure what to expect? Here are the most common questions about booking a free home appointment with Village Blinds and Shutters.

One of our design consultants will visit your home during your chosen time slot. They will discuss what you need, measure your windows, talk through suitable blinds or shutters, and provide a quotation based on your choices.

A 1–10 blinds appointment usually takes around 30 minutes. Larger blinds appointments and shutter appointments usually take around 60 minutes, depending on the number of windows and the level of advice needed.

Please make sure there is clear access to the windows being measured. If possible, move any furniture, ornaments or breakables away from the window area before your appointment.

For the most accurate measurements, it is best to book once your windows are in and plastering has been completed. Ideally, skirting and architrave close to the windows should also be finished before blinds are installed.

In many cases, your design consultant can provide your quotation during the appointment. For more bespoke projects, pricing may take a little longer. If you have not heard from us within 24 hours, please contact our team and we will check this for you.

Lead times vary depending on the product, materials and production schedule. Your design consultant will give you the most up-to-date timescale when you place your order.

Village Blinds and Shutters offers free home appointments across Northern Ireland, including Ballymena, Belfast, Bangor, Armagh, Strabane and surrounding areas.

Our design consultants aim to arrive within your scheduled time slot, but traffic or other unforeseen delays can occasionally happen. If you have any concerns about your appointment, please call our booking team on 0800 059 0747.

You can choose a morning, midday or afternoon appointment slot. This gives your design consultant enough time to travel between appointments and spend the right amount of time advising, measuring and quoting for your project.

Five Year Guarantee Package FAQ

5☆ contract blinds in Ballyrainey Road