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Village Blinds and Shutters
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Help & Support

How can we help?

Choose what you need help with and we’ll show you the best next step. You can also call us or send the details online at any time.

Find the right help Call 0800 059 0747
We can look up your original order and installation date.
Tell us what has happened in your own words.
If your guarantee does not apply, we’ll still explain the options available.
Find the right help Start here
Call our team0800 059 0747 Email supportsupport@villageblinds.com
What is usually covered?

A simple guide to your guarantee.

The guarantee is there for faults with the product, its components or the original workmanship. Damage caused after installation is normally handled differently.

Five Year Guarantee Package: applies to qualifying internal blinds and shutters on orders placed from 24 August 2023. Earlier orders remain subject to the terms that applied when they were purchased. Outdoor-living products have separate warranty terms.
May be covered

Problems with the product

A part stops workingA control, mechanism or component develops a fault.
A material develops a faultFor example, an issue with the product itself rather than outside damage.
Original workmanshipA problem appears to relate to how the product was made or fitted.
Normally not covered

Damage after installation

Accidental damageSomething has been knocked, pulled or damaged.
Incorrect useDamage caused by using the product outside its intended operation.
Alterations after fittingChanges or modifications made after installation.
Your Five Year Guarantee

How the five years are split.

For qualifying internal blinds and shutters, the first two years are covered by the warranty. The following three years are covered by the Extended Care Plan.

Years 0–2Warranty

Two Year Warranty

Starts when the product is installed. Covered faults are dealt with in line with the guarantee terms.

Faults with materials, components or workmanship may be covered.
We can confirm the installation date from your order.
Years 3–5Extended Care

Three Year Extended Care Plan

Begins after the initial two-year warranty. A nominal call-out fee may apply during this period.

Provides a further three years of support for qualifying faults.
We’ll confirm any applicable call-out fee before arranging the next step.
What happens after you contact us?

A straightforward support process.

Once we have the details, we’ll check the original order and let you know what happens next.

01

Tell us what happened

Give us a short description of the problem. Photos are useful if you have them.

02

We check the order

We look at the product, specification and installation date.

03

We confirm the next step

We’ll tell you whether we need more information, a visit, a repair or another solution.

04

We arrange it with you

If work is required, we’ll explain what is involved and arrange the next step.

Support enquiry

Send us the details.

Tell us what happened and which product is affected. We’ll check the order and come back to you with the next step.

Common questions

Five Year Guarantee questions.

These answers cover the main points. For anything specific to your order, contact us and we’ll check it.

What is the Five Year Guarantee Package?
It is made up of a Two Year Warranty followed by a Three Year Extended Care Plan for qualifying internal blinds and shutters, subject to the applicable terms.
When does my guarantee start?
For qualifying products, the Two Year Warranty starts from installation. The Three Year Extended Care Plan follows immediately afterwards.
What kinds of problems may be covered?
Qualifying faults with materials, components or original workmanship may be covered. Accidental damage, misuse and unauthorised alterations are normally excluded.
Is there a call-out fee?
A nominal call-out fee may apply during the Three Year Extended Care Plan. We can confirm this when we check your order.
Which orders qualify for the Five Year Guarantee Package?
The package applies to qualifying internal blinds and shutters on orders placed from 24 August 2023. Earlier orders remain subject to the warranty terms that applied when they were purchased.
Does the guarantee affect my consumer rights?
No. The guarantee is additional protection and does not affect your statutory consumer rights.
Need a hand?

Contact the team.

Call us, email us or send the details online and we’ll point you in the right direction.

Call 0800 059 0747