01
Who we are
The organisation responsible for your information.
VB Blind Systems Ltd, trading as Village Blinds and Shutters,
is the controller of the personal information described in
this notice.
Our company registration number is NI054587 and our principal
business address is 10 Pennybridge Industrial Estate,
Ballymena, County Antrim, BT42 3HB.
If you have a question about how we use your personal
information, you can contact us at
info@villageblinds.com or call
028 2564 4444.
02
Information we collect
The information depends on how you deal with us.
We aim to collect only information that is relevant to the
service, enquiry or interaction involved.
Identity & contact details
Your name, postal address, email address, telephone
number and other contact information you provide.
Appointment information
Appointment dates, address, products you are interested
in, rooms or windows involved and information relevant
to arranging or preparing for a visit.
Quotations & orders
Product selections, measurements, specifications,
quotations, order details, installation information,
warranty information and transaction records.
Communications
Emails, messages, correspondence, notes of conversations
and, where applicable, recordings or logs of telephone
communications.
Website & device information
IP address, browser and device information, pages
visited, referral information and information collected
through cookies or similar technologies.
Preferences & feedback
Marketing preferences, survey responses, reviews,
feedback and information you provide when contacting
customer service.
Sensitive information:
we do not generally ask customers to provide special
category personal data. If you choose to provide information
of this nature and it is relevant to dealing with your
request, we will handle it in accordance with applicable
data protection law.
03
How we obtain information
Most information comes directly from you.
We may receive personal information when you:
-
complete a form on our website;
-
telephone, email, WhatsApp or otherwise contact us;
-
book a home appointment or showroom visit;
-
request a quotation or place an order;
-
interact with one of our design consultants, office team
or fitters;
-
respond to a survey, review request or marketing
communication;
-
interact with our website, advertising or social-media
content where the relevant technology and permissions
allow information to be provided to us.
We may also receive information from service providers,
referral sources, review platforms, advertising platforms
or other organisations where there is a lawful basis for
them to provide it to us.
04
How and why we use information
We need a lawful reason to use your information.
The lawful basis depends on what we are doing with the
information. The main purposes for which customer information
may be processed are set out below.
| Purpose |
Examples |
Typical lawful basis |
|
Enquiries & appointments
|
Responding to enquiries, arranging appointments,
preparing for a consultation and discussing products.
|
Steps taken at your request before entering a
contract and/or our legitimate interests in
responding to prospective customers.
|
|
Quotations & orders
|
Measuring, preparing quotations, manufacturing,
managing orders, arranging fitting and providing
aftercare.
|
Performance of a contract or steps taken at your
request before entering one.
|
|
Payments & business records
|
Processing payments, accounting, invoices, financial
administration and maintaining legally required
records.
|
Contract, legal obligation and our legitimate
interests in managing the business.
|
|
Customer service
|
Managing questions, complaints, fitting issues,
warranties, service requests and other correspondence.
|
Contract, legal obligation and/or legitimate interests
in providing customer support and resolving issues.
|
|
Website security & administration
|
Protecting our website and systems, preventing misuse,
troubleshooting and maintaining business security.
|
Legitimate interests and, where applicable, legal
obligation.
|
|
Analytics
|
Understanding website performance and how visitors
use our online services.
|
Consent where required for non-essential cookies or
similar tracking technologies.
|
|
Marketing
|
Sending relevant information about products,
services, inspiration, offers or events.
|
Consent or another basis permitted under applicable
direct-marketing rules, including the existing
customer soft opt-in where its legal conditions are met.
|
05
Marketing
You decide whether you want to hear from us.
We may contact customers or prospective customers about
Village products, services or information where data
protection and direct-marketing rules permit us to do so.
01
You can opt out
You can unsubscribe from electronic marketing using
the unsubscribe option provided in the message or by
contacting us directly.
02
Service messages are different
Opting out of marketing does not prevent us from sending
communications required to manage an appointment, order,
payment, fitting or customer-service matter.
We do not sell your personal information to advertisers.
Where marketing or advertising providers process information
for us, this is governed by the relevant service arrangements
and applicable data protection requirements.
06
Sharing information
Some trusted providers help us deliver our service.
We may share relevant personal information with organisations
that provide services to us or help us manage your project.
We limit the information shared to what is reasonably
necessary for the relevant purpose.
These organisations may include:
-
website, hosting and IT service providers;
-
customer relationship management, appointment and
communications providers;
-
payment, finance and accounting service providers;
-
email, SMS and messaging providers;
-
analytics and advertising technology providers, where
applicable and subject to relevant cookie or consent rules;
-
review and customer-feedback platforms;
-
delivery, installation or other service providers involved
in fulfilling an order where applicable;
-
insurers, legal advisers, accountants and other professional
advisers;
-
government bodies, regulators, law-enforcement bodies or
other organisations where disclosure is required or
permitted by law.
Where another organisation processes information on our
behalf, we take appropriate steps to require the information
to be handled securely and in accordance with applicable law.
07
International transfers
Some technology providers operate internationally.
Some of the service providers used by modern websites,
communications systems, customer-management platforms and
cloud services may process information outside the United
Kingdom.
Where personal information is transferred internationally,
we take appropriate steps required by UK data protection law.
Depending on the destination and provider, these may include
relying on UK adequacy regulations or appropriate contractual
safeguards.
08
Retention & security
We do not keep personal information indefinitely.
The period for which information is retained depends on why
we hold it. When deciding how long information is needed,
we consider:
-
whether there is an active enquiry, quotation, order or
customer relationship;
-
the need to provide aftercare, warranty or installation
support;
-
accounting, taxation and other legal record-keeping
requirements;
-
the possibility of a complaint, dispute or legal claim;
-
whether the information remains necessary for the
original purpose for which it was collected.
When information is no longer required, it will be deleted,
anonymised or otherwise disposed of appropriately, subject
to legal and operational requirements.
Security:
we use appropriate technical and organisational measures
designed to protect personal information against
unauthorised access, accidental loss, misuse, alteration
or disclosure.
09
Cookies & similar technologies
Some website technologies need your permission.
Cookies and similar technologies can be used to make a
website function, remember choices, understand how people
use the site and measure or personalise advertising.
Essential
Required for core website functions, security or
services specifically requested by the visitor.
Functional
Used to support additional website features or remember
choices where applicable.
Analytics
Help us understand site usage and performance so we can
improve the website and customer journey.
Advertising
May be used by us or advertising platforms to measure
campaigns or provide more relevant advertising.
Where consent is required, optional cookies and similar
technologies should not be activated until you have made
the relevant choice through our cookie consent controls.
You can also manage cookies using your browser settings,
although blocking essential technologies may affect how
parts of the website work.
10
Your data protection rights
You have rights over your personal information.
The rights that apply depend on the circumstances and the
lawful basis on which the information is being processed.
They are summarised in the section below.
11
Changes to this notice
We will keep this notice under review.
Our services, technology and legal obligations can change.
We may therefore update this privacy notice from time to time.
The latest version will be published on this page and the
date at the top of the notice will show when it was last
updated. Where a change materially affects how we use
personal information, we will take reasonable steps to
bring the change to the attention of affected individuals
where required.
