10/10 Recommended! in Latest Customer Feedback Survey

Our Latest Round of Customer Feedback is just in…

At Village Blinds and Shutters, customer feedback is a cornerstone of our ongoing commitment to excellence. Through reviews and survey data, we gain valuable insights into what we’re doing right and how we can improve. In this report, we’ll break down key areas of feedback, including customer satisfaction with measurement, installation, and value for money. Additionally, we’ll celebrate the contributions of our exceptional staff and highlight how customers discover our services.

1. Measurement and Quotation Stage: “Professional and Friendly”

The measurement and quotation stage was rated as “Excellent” by 99% of customers. Customers appreciated our professional approach and attention to detail during the initial stage of their journey with us.

Feedback like “Such a professional, and friendly service” and “Mark was so knowledgable and helpful” shows the importance of clear communication and expertise in providing accurate measurements

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2. Installation Process: Professional and Efficient

Our installation process also received high marks, with 98% of customers rating it “Excellent”. Comments such as “Blinds were installed well, and they look fantastic” and “Lindsay was very professional, and the blinds look amazing”, “Nick worked efficiently and paid close attention to detail, leaving the room spotless after installation” reflect the skill and professionalism of our fitting team.

Fitters like Matthew, Lindsay, and Nick, were frequently mentioned for their polite and efficient service. Their attention to detail ensures a flawless final product.

3. Fair Value for Money

When asked about value for money, 100% of customers rated their experience as “Pretty Good” or “Excellent”. This feedback highlights that while the quality of our products and services justifies the cost, customers are cost-conscious and appreciate competitive pricing.

Comments such as “Pleased with the quality and fitting of my blinds” and “The shutters are exactly what I was looking for” indicate that customers see the value in their investment.

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4. Customer Experience: Friendly, Great Experience from Start to Finish

Customer experience stood out as a major strength, with 99% rating it as “Excellent.” Comments like “Friendly service, and the blinds look good”, Great experience from start to finish”, and “Everything went smoothly, and the blinds look great” demonstrate that our team provides a positive and stress-free process for customers.

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5. Net Promoter Score 10/10 Customers Recommend Us

The feedback shows that 100% of respondents answered “YES” to the question, “Would you recommend us?” This unanimous positive response indicates a strong level of customer satisfaction and loyalty.

Comments like “I’m pleased with the quality and service provided” and “Shutters are great—very happy with them” highlight the reasons behind their willingness to recommend us to others. Word of mouth, referrals, and repeat business remain significant sources of new customers, underlining the importance of maintaining high service standards.

 
 
 
 
 
 
 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
From initial online query, to Mark coming out to measure and offer advice & finally to Richard fitting blinds to eight windows, I couldn’t be happier. A professional, efficient, personable service. Would unhesitatingly recommend!
  
 
 Posted on Google  
 
 
 
  
 
 
 Paul Carberry 
 
15 September 2026
 
 
 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
We got our shutters fitted a few months ago now and they are exceptional!The quality and workmanship was second to none.The install was carried out very professionally and the guys were great at explaining everything.I would without a doubt use them again, 100%!
  
 
 Posted on Google  
 
 
 
  
 
 
 Greg M 
 
10 September 2026
 
 
 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
We had a great experience with this company. From first contact to the onsite appointment to measure to the end installation. All was done professionally, providing us with accurate times when the shutters would be ready and installed. A great experience and would highly recommend to anyone. We are super happy with the end product and installation. No negative points at all!
  
 
 Posted on Google  
 
 
 
  
 
 
 M K 
 
20 August 2026
 
 
 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Great work and customer service - delighted with my blinds
  
 
 Posted on Google  
 
 
 
  
 
 
 Tina Ball 
 
19 August 2026
 
 
 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
I have purchased from Village Blinds numerous times. Great service, quality products and knowledgeable staff. Highly recommend!
  
 
 Posted on Google  
 
 
 
  
 
 
 Karen Brown 
 
18 August 2026
 
 
 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Andrew expertly fitted blinds. Very pleasant to work with. A credit to your company.  Worked very quickly and efficiently. Respectful of property. Was delighted with product. Definitely fit for purpose and had a guilty look.
  
 
 Posted on Google  
 
 
 
  
 
 
 Meta McStraw Quee 
 
18 August 2026
 
 
 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
A wonderful job and speedy service. Andrew is very knowledgeable.
  
 
 Posted on Google  
 
 
 
  
 
 
 Sinead O'Sullivan 
 
15 August 2026
 
 
 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
I just want to thank you to  Village Blinds as they put up new blinds around the house and what a professional job I'm so happy with the blinds great product and value for money so well done to the guy that put them as he definitely knows what he is doing and cleans up behind him. I would definitely recommend Village Blinds 👌 Kind regards David
  
 
 Posted on Google  
 
 
 
  
 
 
 David Simpson 
 
15 August 2026
 
 
 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
I’ve used village blinds a few times now.  From the girl that does the quotes to the fitters. All are lovely.  Very professional. Highly recommend
  
 
 Posted on Google  
 
 
 
  
 
 
 Purrfect Paws 
 
15 August 2026
 
 
 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Excellent service all round from sales, accounts & fitters. Highly recommend
  
 
 Posted on Google  
 
 
 
  
 
 
 Kirstin Gillan 
 
14 August 2026
 
 
 
 
 
 
 
 
 
 
 

6. Plans for Improvement Based On Customer Feedback

While the majority of feedback was overwhelmingly positive, we acknowledge the importance of continuous improvement. Suggestions from customers include:

• Communication: Providing regular updates on order status and installation timelines.
• Efficiency: Minimising wait times between measurement, production, and installation.
• Flexibility: Offering more precise appointment slots to accommodate busy schedules.

Our Commitment to Excellence

Need high-quality blinds or shutters? Contact us today to book a free consultation and experience our award-winning service firsthand!

Transform Your Home with Northern Ireland’s Trusted Blinds and Shutters Experts

Looking for bespoke blinds or shutters in Northern Ireland? At Village Blinds and Shutters, we offer tailored solutions crafted to meet your style and functional needs. Book your free home consultation today and let our award-winning team help you create the perfect look for your space. Contact us now and discover why we’re a top choice for homes across Northern Ireland!