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Customer Testimonials: What do our customers really think?

29 May 2024

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Whether you are looking for new blinds or shutters for any room in your home, Village Blinds & Shutters are here to help make the process convenient for you.

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At Village Blinds and Shutters, our customers are more than just clients—they’re our neighbours and friends. Our Customer Testimonials demonstrate that we take great pride in delivering exceptional service, high-quality products, and a smooth, enjoyable experience from the initial consultation to the final installation. But don’t just take our word for it; our customers have shared their own stories, highlighting why they keep coming back to us for their window treatment needs. Here’s a glimpse into their experiences, with customer testimonials showcasing the outstanding service and craftsmanship we strive to provide every day..

Customer Testimonials - Measuring and sales at Village Blinds and Shutters Northern Ireland

1. Measuring and Sales

During our free home appointments our design consultants are tasked with finding out about your project From the practical elements to the aesthetics, they are on hand to give you the very best help and advice. They will take accurate measurements of your windows and often provide you with a quotation on your chosen products at the time of the appointment.

Customer Testimonials for our Measuring and Sales Process.

  • SHARON: “Everything was great from measuring and fitting the blinds. I felt no pressure to place an order at measuring appointment, which was great. I did place an order at this stage though!”
  • Joanne:Top-class service from initial call to measurement and fitting.”
  • Hilary: “From online booking, consultation & fitting was a very professional experience. Can’t think of anything to improve.”
  • Angela: “I could not fault any part of your service, very professional from first call to fitting.”
  • Elizabeth: “This was an excellent service from start to finish. I would highly recommend your staff to anyone.

2. Installation and Fitting

Our installation team is made up of a group of industry professionals all dedicated to deliver you delightful results. As well as installing your blinds, they will take time to talk you through usage and care tips for your gorgeous new blinds or shutters. Once complete they will always aim to leave your home as tidy as they found it.

customer testimonials - installation and fitting at Village Blinds and Shutters

Customer Testimonials for the Installation and Fitting Process

  • How do Cafe Style Shutters Work?Linda:Totally delighted with shutters. Will probably end up getting more for other windows in house & really pleased with Tom the fitter. No mess whatsoever. 100% recommend.”
  • Gail:The shutters are fantastic. The design I wanted was an awkward one, but the design solution worked out great. The installers were so professional. Their attention to detail on the fit was second to none. Very impressed.”
  • Mary:Both Matthew & Lynsey were very affable & knowledgeable, a real asset to Village Blinds.”
  • Tracey: “You can’t improve – no issues with this order and installation. All excellent.”
  • Andrea: “Both Andrew and Nick are a credit to the company. They are both very professional, friendly and helpful.

Customer Testimonials - Quality at Village Blinds and Shutters Northern Ireland

3. Quality

With over 30 years in the business, Village Blinds and Shutters have built up an unparralled level expertise where we have honed our processes to produce the finest quality products, right here in Northern Irelnd. We back up our efforts for quality with an industry leading 5 year guarantee plan for all our retail customers

Customer Testimonials Relating to Quality

  • Wallace: “I was more than pleased with the job and could not have wanted any better.”
  • Emer: “The blinds look great – I’m very pleased!”
  • Tracey: “You can’t improve – no issues with this order and installation. All excellent.”
  • Patricia: “A great experience from start to finish.”
  • Janis: We had previously got blinds online, for our last home, but I am so glad we opted for Village Blinds this time. It was more expensive, but the quality of our new blinds is streets ahead of what we had before.

4. Customer Service

At Village Blinds and Shutters, we believe exceptional customer service is the cornerstone of a great business. Our team is dedicated to providing a seamless and enjoyable experience for every customer, from the initial consultation to the final installation. Our clients have shared their experiences, highlighting the professionalism, friendliness, and expertise of our staff.

Customer testimonials relating to customer service at Village Blinds and Shutters Northern Ireland

Customer Testimonials for Customer Service

  • Linda: “I am pleased with the service provided.”
  • Suzanne: “There is not a single thing needed to improve the experience. It was perfect!
  • Stephanie:Very happy with my experience.”
  • William: “Nothing I can think of to improve, excellent service and communication.”
  • Lorna:Very professional and helpful service, at every level! Many thanks!”
  • Narind:Great experience from start to finish, thank you :)”

Read our latest customer reviews


Customer Testimonials – Final Thoughts

Thank You to our Customers

At Village Blinds and Shutters, we are immensely grateful for the valuable feedback from our customers. Your kind words and honest insights in the customer testimonials drive us to maintain our high standards and continually strive for excellence.

Thank You to our Team Members

We extend our heartfelt thanks to every member of our team for their unwavering dedication to delighting our customers and delivering exceptional service. Your professionalism, attention to detail, and commitment to quality truly make a difference.

On a Path of Continual Improvement

As we look to the future, we remain steadfast in our commitment to continually improve and provide the best possible experience for all our customers. Thank you for choosing Village Blinds and Shutters.

Customer Testimonials Sentiment Cloud

Based on the comments provided, there is a list of the top used Customer Testimonialssentiment phrases

excellent, professional, helpful, great, pleased, friendly, delighted, perfect, credit, no improvement needed, no issues, good, highly recommend, smooth, awesome, fantastic, top class, superb, impressive, amazing, faultless, flawless, outstanding, brilliant, seamless.

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Book your free home appointment

Your new blinds and shutters all start with a convenient home appointment with one of our friendly design consultants.

NB: When you click a time slot, you may see a quick security check to prevent spam bookings. It only takes a moment.

1-10 Blinds Appointment

Choose a convenient time slot

Morning – 8:30am-11am
Midday – 11am-3pm
Afternoon – 3pm-5:30pm

(Approx 30 minute appointment)

10+ Blinds Appointment

Choose a convenient time slot

Morning – 8:30am-11am
Midday – 11am-3pm
Afternoon – 3pm-5:30pm

(Approx 60 minute appointment)

Shutter Appointment

Choose a convenient time slot

Morning – 8:30am-11am
Midday – 11am-3pm
Afternoon – 3pm-5:30pm

(Approx 60 minute appointment)

Not sure what to book? Call us first.

Speak to our friendly booking team

Not sure which appointment type to choose? Give us a call and our local team will talk you through the options, help you choose the right appointment and find a time that suits you.

  • Free home appointment advice

  • Appointments available across Northern Ireland

  • Help choosing the right appointment type

  • Measured, quoted and fitted by our experienced team

☎️ Call us Monday to Thursday, 8:30 AM – 5:30 PM, or Friday, 8:30 AM – 4:00 PM

Village Blinds and Shutters Home Appointments FAQ

Not sure what to expect? Here are the most common questions about booking a free home appointment with Village Blinds and Shutters.

One of our design consultants will visit your home during your chosen time slot. They will discuss what you need, measure your windows, talk through suitable blinds or shutters, and provide a quotation based on your choices.

A 1–10 blinds appointment usually takes around 30 minutes. Larger blinds appointments and shutter appointments usually take around 60 minutes, depending on the number of windows and the level of advice needed.

Please make sure there is clear access to the windows being measured. If possible, move any furniture, ornaments or breakables away from the window area before your appointment.

For the most accurate measurements, it is best to book once your windows are in and plastering has been completed. Ideally, skirting and architrave close to the windows should also be finished before blinds are installed.

In many cases, your design consultant can provide your quotation during the appointment. For more bespoke projects, pricing may take a little longer. If you have not heard from us within 24 hours, please contact our team and we will check this for you.

Lead times vary depending on the product, materials and production schedule. Your design consultant will give you the most up-to-date timescale when you place your order.

Village Blinds and Shutters offers free home appointments across Northern Ireland, including Ballymena, Belfast, Bangor, Armagh, Strabane and surrounding areas.

Our design consultants aim to arrive within your scheduled time slot, but traffic or other unforeseen delays can occasionally happen. If you have any concerns about your appointment, please call our booking team on 0800 059 0747.

You can choose a morning, midday or afternoon appointment slot. This gives your design consultant enough time to travel between appointments and spend the right amount of time advising, measuring and quoting for your project.

Shutters – 1st For Handcrafted Quality